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I purchased a 2016 vehicle in January 2019. By February noticed a part (railing on the roof) fell off/went missing. I quickly called to get this remedied and they ordered the part no questions asked, which was great! It took about 3 months to get the part (because it was on back order) and it took about three weeks to get the part installed properly. The entire time I had a brand new Jaguar to ride around in and was continuously updated. I am giving them four starts only because the process started in February and wasn't fully remedied until June, which was a bit annoying, but not all their fault. Overall, I am pleased and felt I was taken care of properly.
Re: Service Department on July 8, 2019 / A Monday MorningIt was a Monday morning and I had driven from Copperas Cove, Texas to the Land Rover / Jaguar Dealership in Austin, TX. I had a scheduled appointment for early that a.m. When I arrived, I was told that they could not guarantee a time frame when my vehicle would be completed. The gentleman that I had originally coordinated this service with was not at the office due to a family situation. I was greeted by John Hawthorne one of The Service Advisors that morning. This poor gentleman received an ear full from me. I literally went off on him to say the least. I was so angry, and exhausted from such a long traffic drive from Copperas Cove, TX. And I was very frustrated. I just knew that John was going to “Push Back AGGRESSIVELY “ from all of the harsh language that I leashed onto this gentleman. But surprisedly he didn’t. I immediately began to think about a few of the negative reviews that I had read about the service department and I was sure that I would have a negative experience. John asked me to give him a moment so that he could check on my vehicle service appointment and bring himself up to speed on my service. As I waited in the waiting area, Mr. Damon Spears the General Manager took a moment of his time to come and speak with me. He literally wanted to “HEAR ME” . He attentively listened to me, and his entire body language was sincere about just listening to what I had to say. He even educated me on just how complex The Range Rover Vehicle really is. These vehicles I began to realize are extremely sophisticated and that they do have very qualified technicians in their service department to service them. I learned many things that day speaking with Damon Spears. He was very generous with his time with me that morning, he spoke to me for about 45 minutes. I just really COULD NOT BELIVE IT. He also checked with John Hawthorne again about the status of my vehicle. Damon came back to tell me that the gentleman that was originally scheduled to be there for me early that Monday morning on July the 8th of 2019 had coordinated with another technician and had briefed the technician on what needed to be done to my vehicle. Jay Samuel was the technician that worked on my vehicle that day. This young man, did an AWESOME job fixing my vehicle. Today as of August 5, 2019 I have not had one problem with the previous issue that I was having on my vehicle. Jay Samuel was already prepared to assist me that morning. This was a simple case of mis-communication because John Hawthorne was not aware of the conversation. But, I would like to publicly apologize to John Hawthorne, as he did not deserve the “ Harsh Reception and Words” from me that morning. Without John Hawthorne maintaining his professionalism with me, the conversation could have gotten very ugly. After speaking with Damon Sears and him educating me just a little bit more on The Service Department at Land Rover / Jaguar, Austin was a relief and bought compassion to my heart. I have learned a couple of valuable lessons from this experience and from reading reviews. Number One lesson ; “S.T.O.P.” before you speak! S is for Stop. T is for Take a deep breath. O is for Observe the situation. And P is for Proceed with Compassion. And number Two lesson ; As far as reviews are concerned, sometimes people write a reviews recklessly out of pure anger , not realizing that this is the energy that they are putting into the Universe. What you put into the Universe will surely come BACK TO YOU. Lastly to my Land Rover / Jaguar Austin Family. I am so glad to be apart of your family. I love my Long Wheel Base Super Charged Custom Range Rover. I love my vehicle and I am so thankful for your team. I am family now.Bonnie Piontek-Herrings
Always friendly. Eager to make my repairs
Really great experience in the purchase process.
Fantastic dealership full of top-notch professionals. Tyler Wilson got me the exact car I wanted - out of only 30 across the US built the way I wanted, and he did it in 1 day while going back and forth with me via text. It couldn't have been easier and the car couldn't be more perfect. I am thrilled with everything and can't reccomend this dealership, Tyler, and Rovers enough!
We stopped in simply to get a feel for the LandRover, as we’ve not yet made a decision on what we want. We found Joe Serio to be most helpful. Very knowledgeable and friendly. He answered all of our questions and helped us narrow down our options. We will be back when we’ve made our final selection!
Una atención excelente!!!
Outstanding service and excellent customer service they back up their product 100%
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