Much Improved Service Dept and Absolutely Amazing Customer Service and Attention to Detail!I've been with Jaguar/Land Rover Austin since 2014 when I became part of the Land Rover family in my purchase of my Range Rover Sport. Being a devout BMW guy, this was my first foray into British Automobiles. I had heard all of the horror stories about maintenance and repairs that Land Rover seemed to have but I was an expert on what to expect in dealing with BMWs so I wasn't too worried. While I will concede that I learned that ordering a new body design, ...
Very professional people and courteous.
The experience was very good. The primary issue is that both problems have not be solved. The issue with the bluetooth and entertainment center locking up has been a constant issue. Land Rover Austin has tried to address this issue 4 to 5 attempts.
I had the pleasure of working with Robert Walls. Robert did an excellent job of answering all of my questions. He was thorough in walking me through my options and in the end, helping my find the perfect vehicle. My experience couldn’t have been better.
Had a family emergency and needed to get LR serviced before a 20 hr road trip. They squeezed me and got me road ready. 5 hours into drive and all good!
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